Dusting Self Off, Part I

/ Tracy M

I’m choosing to look at today as an anomaly instead of a harbinger. When I woke this morning, my TV phone and internet were all disconnected. By my STBX. Ever try fixing  a problem with no telephone and no internet? How about when your name has been taken off the account? The TV I don’t really care about, but on Saturday morning, the kids sure do.

Thankfully, I was able to get the phone back on with my cell phone, and then spent the rest of the morning trying to sort out the rest. A very kind woman at Comcast, instead of giving me the standard drivel, took me seriously and went above and beyond to help. From Portland, she was able to reset my modem and get everything back up and working- despite my name not being on the account. She said she’d been through an ugly divorce and knew how I felt. I am so grateful.

(How high do I know my Roman numerals? We’ll see…)

10 thoughts on “Dusting Self Off, Part I”

  1. Bless that woman’s heart! Thank heavens for customer service personnel that actually have the inclination and the ability to actually be, you know, helpful. Comcast should give her a raise, or at least a commendation.

    (You actually might consider writing a vague note to Comcast praising her. I say “vague” because you wouldn’t want to get her in trouble for doing something she normally wouldn’t be allowed to do, but that was clearly the right thing to do in this case.)

  3. “Risin’ up, straight to the top
    Have the guts, got the glory
    Went the distance, now I’m not gonna stop
    Just a woman and her will to survive”

  5. Happy new year. 😛 That really sucks. I’m so glad you were able to find someone to help you with the mess and get at least a few things straightened out. Bless you nice Comcast lady, whoever you are.

  6. See, I’m looking at it as I cannot control what anyone else does, but when something sucky happened, there was someone available who was kind, and was able to help me solve the problem, and that is a huge blessing.

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