Not happy. I’m still in California. At this moment, the kids and I are supposed to be on a flight out of Denver headed home. We did everything we were supposed to do- including getting to the airport at 5 am this morning (yes, I hauled all three kids up, packed and got ready that early, and even checked the United website before we left- all systems go). When we got to the airport, it was a madhouse, lines out the door, and our flight was, at that time (20 minutes after I checked at home), delayed over five hours.
That meant we’d miss our connection in Denver. When I asked the attendant what to do, she said “Call reservations and see if you can find another flight. Sorry.” Really? 5am on a Sunday and it’s that screwed up already?? Keeping in mind I have three kids with me, and one doesn’t travel well. At all…
United is willing to get me from the Bay Area to Denver, or to Houston. But they cannot find me a single flight today with four seats on it that will get me to Dulles. Not one. Overbooking much, United? I fly a fair amount- and you know what? I know this happens on all carriers, but for me, it happens every time I fly United.
Tried, dragging three kids, and NOT HAPPY. Thankfully, I got my step-dad on the phone before he’d returned home from dropping us off, and he looped back around and came in while I was on hold with Reservations for a long time. They got us on a flight tomorrow with four seats, and I packed the kids back into the car. No offer of voucher, credit or hotel. Just “Oops, sorry.” Not happy.
I happen to have friends and family in the area that makes this not-catastrophic, but what about the folks that don’t? What a nightmare. What I do have a special-needs child who has been counting the hours until he gets to see his new room and two more kids who have been in limbo for two weeks now. They know their home in Washington state doesn’t exist anymore, and they have yet to see their new home in Virginia.
Railing and kicking does nothing, I know that. I’m just so damn tired and ready to be home, too. I know it will all be okay, and maybe there is even a reason this happened that is simply not yet visible. But that’s a leap of faith I might just be too tired to make today. Maybe tomorrow…